Return & Refund Policy
Perishable / personalised items
Please note, we are unable to receive returns of perishable or personalised items. However, should you wish to return a perishable or personalised item please get in touch because we should be able to offer you a part refund or credit towards another item.
Damaged/not to specification items
If your order is damaged or incorrect a replacement shall be sent at no extra charge if we are notified within 14 days. Alternatively, you may request a full refund.
You may cancel an order before it is dispatched for a full refund unless it is a personalised item and has already entered into processing.
If a refund is due to you for any reason, we shall refund the payment PayPal account originally used for the purchase.
To initiate a return or refund please begin by contacting us, quoting your PayPal transaction ID that is included within your order PayPal receipt email.
Orders lost in the post
We'll replace free of charge or refund in full an item which is deemed to be lost in the post. We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item.
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