Return & Refund Policy

Perishable / personalised items

Please note, we are unable to receive returns of perishable or personalised items. However, should you wish to return a perishable or personalised item please get in touch because we should be able to offer you a part refund or credit towards another item.

Damaged/not to specification items

If your order is damaged or incorrect a replacement shall be sent at no extra charge if we are notified within 14 days. Alternatively, you may request a full refund.


You may cancel an order before it is dispatched for a full refund unless it is a personalised item and has already entered into processing.

Refund method

If a refund is due to you for any reason, we shall refund the payment PayPal account originally used for the purchase.


To initiate a return or refund please begin by contacting us, quoting your PayPal transaction ID that is included within your order PayPal receipt email.

Orders lost in the post

We'll replace free of charge or refund in full an item which is deemed to be lost in the post. We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item.

Got a question?

Simply send us an email at

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There are no other fees, you can keep your number for life.

After purchasing, you will receive your full mobile number and PAC code to transfer to your existing network quickly.

If you do not already have a SIM card, we will send your new number on a pay as you go SIM card instead of a PAC code.

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Read our customer reviews below.

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TestimonialsQuotes from our customers:

Number Choice were brilliant. I chose my number, paid the money and my SIM card was with me two days later. As a bonus the price was a bargain, that’s the peace of mind I need for my business. 10 out of 10 guys. I chose those digits because my clients can remember it easily and people always comment on what a good number it is. I use the number for my company.

Dan W

07*** 120 120
Very very happy with the service from NumberChoice. My personalised date-of-birth number was processed quickly, and they delivered the SIM card super fast! I have already recommended to our numerous clients as a great service.

Triston R

07*** 22 03 75
I searched lots of sites for a new mobile number, NumberChoice had the best options and the best price by a long way. From choosing my number to it going 'live' two days later the transaction was seamless, the correspondence from NumberChoice was great and I was given all the information I needed. I chose the six digits as I like 666, it's tattooed on the sole of foot & is on my car number plate. 616 has the same meaning as 666. I would recommend this site to anyone wanting to change their number. I love my new number! Thank you NumberChoice.

Shana A

07*** 616666
We found when we were searching the web for a number which would be memorable for us and our patients to remember. We chose the digits as they are the numbers of the premises we operate from. The fact that the other digits were a combination of those numbers too was a bonus! The service we had from was really good. We ordered the number and the SIM card arrived very quickly. Changing the number to our mobile provider was also straightforward. Thank you for making the process so easy.

Caroline H

07*** 335577